HOW DO WE PREPARE FOR THE FIRST CLEANING?
Here are some simple steps to follow prior to us arriving.
Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method.
Inform us about any home alarm systems. Have your home picked up and ready to be cleaned. If you have anything decorative, fragile or valuable – please let us know whether it should be cleaned or not. You will receive an appointment reminder by e-mail so you wont forget we’re coming!
HOW DO I CANCEL OR RESCHEDULE A CLEANING IF I AM SICK, ON VACATION OR SOMETHING COMES UP?
We require 48 hours notice for reschedule or cancellations. There will be a $45.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call us by 7:30 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! If we can not make the reschedule work we will simply return on your next scheduled visit. Thank you.
DO I HAVE TO BE HOME WHILE YOU ARE CLEANING?
No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.
I HAVE PETS, IS THAT AN ISSUE?
No, not at all! All of our employees are great with pets, however it does make things easier if dogs and cats aren’t walking over a freshly mopped floor! If you have any special instructions on animal care, please let us know during the initial evaluation.
100% SATISFACTION GUARANTEE?
Your business is very important to us. We want to make sure that we are performing to, exceeding your expectations. After your first cleaning, please let us know if there are any areas that require special attention, or no attention at all. Contact us within 24 hours if you are not satisfied with our services we will work to correct any discrepancy – or refund your money 100%.
HOW DO I PAY FOR MY SERVICE?
We accept check, cash or credit card after each visit. Most folks simply leave a check or cash on their kitchen counter for us. For credit card payments, we set that up over the phone and can either charge for the one time or set up recurring payments for each service (a great way to earn points or cash back if your card provides these benefits). Remember, there is no contract and no obligation – cancel anytime.